Refund Policy

In the case that a stay with us is cancelled the following refund rules apply:

  • There are no refunds on the booking deposits
  • For cancellations made between 30 days and 1 day before the start of the program, the Pupu Rangi Nature Sanctuary will apply a 40% penalty charge on the payment received (excluding the booking deposit which is not refundable). 60% of the payment received will be refunded
  • For cancellations made on the day the program starts or after the start of the program, there are no refunds

The refunds are processed within two weeks of receiving the cancellation notice.

Cancellation Policy

For cancellations, the following rules apply:

  • Stays can be cancelled free of charge until 30 days before the start of the program. The booking deposit is non-refundable
  • For cancellations made between 30 days and 1 day before the start of the program, the Pupu Rangi Nature Sanctuary will apply a 40% penalty charge on the payment received (excluding the booking deposit which is not refundable). 60% of the payment received will be refunded
  • For cancellations made on the day the program starts or after the start of the program, there are no refunds
  • Changes to the start date requested up to 30 days before the start of the program are free of charge. Changes to the start date requested between 30 days and 1 day before the start of the program are subject to a 10% penalty (based on the balance payment). All changes to the start date are subject to availability. If there is no availability available for the new date, the volunteer has the option to cancel the program subject to the cancellation rules.

Service Delivery

To ensure participation in the program, the payment will need to be done as follows:

  • Booking deposit at the time of the reservation
  • Balance payment due 30 days before the start of the program

Privacy Policy

We will not share our customers information with any other parties

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