Refund Policy

In the case that a stay with us is cancelled the following refund rules apply:

• There are no refunds on the booking deposits
• For cancellations made between 30 days and 1 day before the start of the program, the Pupu Rangi Nature Sanctuary will apply a 40% penalty charge on the payment received (excluding the booking deposit which is not refundable). 60% of the payment received.
• For cancellations made on the day the program starts or after the start of the program, there are no refunds

The refunds are processed within two weeks of receiving the cancellation notice.

Cancellation Policy

For cancellations, the following rules apply:

• Stays can be cancelled free of charge until 30 days before the start of the program. The booking deposit is non-refundable
• For cancellations made between 30 days and 1 day before the start of the program, the Pupu Rangi Nature Sanctuary will apply a 40% penalty charge on the payment received (excluding the booking deposit which is not refundable). 60% of the payment received will be refunded
• For cancellations made on the day the program starts or after the start of the program, there are no refunds
• Changes to the start date requested up to 30 days before the start of the program are free of charge. Changes to the start date requested between 30 days and 1 day before the start of the program are subject to a 10% penalty (based on the balance payment). All changes to the start date are subject to availability. If there is no availability available for the new date, the volunteer has the option to cancel the program subject to the cancellation rules.

Service Delivery

To ensure participation in the program, the payment will need to be done as follows:

• Booking deposit at the time of the reservation
• Balance payment due 30 days before the start of the program if you booked directly with us or 60 days if you booked via a third party website

Cancellation due to Covid 19

Please note that you would have to produce a negative antigen test on the day on which you join the program. Should you test positive for Covid 19 on the day of the pick-up or during the ten days prior to the start of the program, you will be able to change your program dates or get a refund at no extra charge.

Privacy Policy

We will not share our customers information with any other parties